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FAQs

Orders

How do I place an order?
How to I enquire about an existing order?
I want to do a bulk order, who can I speak to for a discount?
I have received a quotation from you. What do I do now?

Technical

I have ordered antibody from you, it is not working. Who do I contact?
I am having trouble optimizing the antibody I had purchased from you. Can you help?

Deliveries

How much are delivery costs?
My Items are not delivered on time, who do I contact?
When can I get my items delivered?

Policies and Procedures

My items are damaged, can I get a refund or replacement?

Orders

How do I place an order?

There are several ways of placing an order. The easiest way is to do it online by registering on the insight biotechnology website and ordering. You can also email us on order@insightbio.com. Our dedicated UK sales team are here to assist you in ordering. Alternatively contact us directly on Tel: +44(0)20 8385 0303

How to I enquire about an existing order?

You can enquire about an existing by getting in contact with our dedicated customer service advisors who are here to help. You can email us on: info@insightbio.com or Tel: +44(0)20 8385 0303

I want to do a bulk order, who can I speak to for a discount?

Discounts would depend on a case by case situation. You can email us detailing the number of items and our dedicated team will be able to let you know if you are eligible for a discount. Email us on info@insightbio.com or Tel: +44(0)20 8385 0303

I have received a quotation from you. What do I do now?

If you have received a quote by our team, you can email us your PO with the ref quotation to order@insightbio.com. This will then be processed by one of our dedicated sales team.

Technical

I ordered antibody from you, it is not working. Who do I contact?

If you are having issues with one of our purchases, we have dedicated PhD technical services who will help you with your enquiry. Please get in touch with our Technical team by email: info@insightbio.com or Tel: +44(0)20 8385 0303 who will help resolve your antibody issues. The team will try to determine whether the problem is protocol or product related. Please do follow the instructions that come with your antibody. Our Technical team will aim to respond back within 48hrs, depending on the enquiry.

I am having trouble optimizing the antibody I had purchased from you. Can you help?

If you are having issues with one of our purchases, we have dedicated PhD technical services who will help you with your enquiry. You can email us on with your problem and details of the antibody purchased. Our Technical team will aim to respond back within 48hrs, depending on the enquiry.

Deliveries

How much are delivery costs?

Deliveries would depend on the location and the packaging. Below is the standard cost for UK mainland.

Room Temperature: £10

Wet Ice: £10

Dry Ice: £15

International deliveries would be different. Please get in contact with us for a more tailored answer.

My Items are not delivered on time, who do I contact?

At insight biotechnology, we have a brilliant track record in delivering items on time. However occasionally if you haven’t received the item on the scheduled lead time, please contact our customer service advisors on email info@insightbio.com or Tel: +44(0)20 8385 0303

When can I get my items delivered?

Your items will be delivered on the lead time that you will be given upon ordering. However do note that we do occasionally have shipment issues from international countries and therefore a delay can occur. We will inform you as soon as possible if this is the case.

Policies and Procedures

My items are damaged, can I get a refund or replacement?

For any replacement or refund of items, customers must contact our technical support team and provide the details of product, time of delivery, any images and send them to info@insightbio.com. Please Note: We require you to send us details within 24-48hrs of delivery of item.

Insight Biotechnology Ltd has the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time